Bima operates 24/7 to provide the following services:

• عروض أسعار من شركات تأمين متعددة.
• احصل على مبلغ التأمين للخطة المختارة.

Customer Service processes applications from 9:00 am to 10:00 pm.

After a customer electronically pays the insurance amount, they will be asked to send their documents (Driving License and Vehicle Proof of Ownership) via the Website, phone or WhatsApp.

Once a customer sends the necessary documents, a Customer Service Officer will issue an insurance policy after verifying the received data.

Customers can ask for a refund of the paid amount through a phone call, WhatsApp message, or email.

• If the request is made before the policy is issued, the full amount will be refunded.
• If the policy was issued, the amount will be refunded less any cancellation charges by the insurance company.
• If the issue was caused by Bima but did not result in a claim, the full amount will be refunded.

• We always seek to obtain more discounts for customers, and in many cases, we get further discounts.
• If we succeed in obtaining additional discounts, we will return the difference in the form of a cash coupon for future use.
• Some insurance companies exclude the orange paper (2 Omani Rials). If unpaid, Bima adds it to the total.
• If the amount paid is less due to a Bima error, we will cover up to 10% of the insurance value. If higher, the customer may pay the difference or request a refund.
• If underpayment is due to a customer’s mistake, a message will be sent to pay the remaining amount, which may cause delays.

• The insured may lose insurance benefits if they intentionally provided false information.
• Bima may take necessary actions if falsified documents or false information were submitted.
• Always review the insurance application before payment to ensure correct data.

• Bima provides the most affordable market prices among its partner insurance companies.
• Sometimes offers differ in coverage, so the price might appear higher.
• Insurance companies set the prices; Bima cannot overcharge customers as it would violate regulations.

• You can contact us via e-mail: info@bima.om
• Or via social networks: @Bima_oman
• Or call our office at 22644444 (during official hours).